Impact Attendant

First Impressions Count
You depend on the person who answers your phones to respond to all callers professionally and efficiently. Your operator or attendant gives the first impression of your company, and it's important to make the first impression a positive one. That's why your company can benefit from Comdial's Impact Attendant software.
What is Impact Attendant?
The Impact Attendant CTI application is a powerful communications tool that runs on your PC and interacts with your phone system through a LAN or serial connection. It lets the person answering your phone control all aspects of communications with ease and professionalism, all from a personal computer.

Your operator and an Impact Attendant-powered PC make a powerful team to route incoming calls, track down staff, and initiate conference calls - all while conveying warmth and a smile, along with an air of professional confidence. This gives your attendant the control, flexibility, and tools to best represent your company to the world.

• answer the telephone, transfer calls, and conference callers with the simple click of a mouse or by using intuitive hot keys
• at a glance determine who is currently on the phone, the length of calls in progress, and more
• send a message to a PC or pager to alert someone on the phone to an important announcement, an upcoming meeting, or of another caller
• pop-up a message on a fellow employees PC
• generate detailed reports of attendant activity based on hourly, daily, or life-of-product use